It began, as these things often do, with an email.
The email purported to be from Facebook warning of an unauthorized access. It flipped across my phone’s notifications and I reflexively ignored it, the same as I do emails notifying me of UPS packages awaiting delivery at some distant facility or late-night texts from strange numbers suggesting we go grab a bite.
We live in a sea of scams and I react accordingly.
Sometime later that day while bored and waiting on something, I opened the Facebook app to kill the time and found that I was logged out. I tried to log in, it didn’t work, then whatever I was waiting for happened so I again put the issue out of mind until the next morning.
That’s when I realized I had a problem.
I’m having trouble figuring out the short version of this story, other than just saying that I spent the next three weeks on a Kafkaesque odyssey through Mark Zuckerberg’s bespoke Hell. The important highlights:
— I was able to re-set my password but when Facebook asked me…



